Terms & Conditions
Northern Falcon Terms and Conditions
Effective Date: 03/26/2025
Welcome to Northern Falcon. By accessing our website or purchasing our services, you agree to the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, do not use our website or services.
1. Acceptance of Terms
1.1. By using our website or purchasing any Northern Falcon service, you confirm your agreement to these Terms and Conditions.
1.2. These terms apply to all visitors, clients, and users of Northern Falcon services.
2. Use of the Website
2.1. You may use our website for informational purposes and to learn more about our digital services.
2.2. You must be at least 18 years old or have parental or guardian consent to use our website or purchase services.
3. Registration and Account Access
3.1. Some features or services may require creating an account or providing login access to third-party platforms.
3.2. You agree to provide accurate, current, and complete information during any registration or onboarding process.
3.3. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
4. Privacy Policy
4.1. Our Privacy Policy governs the collection, use, and protection of your personal information. By using our website or services, you agree to the terms outlined in our Privacy Policy.
5. Services Provided
5.1. Northern Falcon provides the following services:
• Website design
• Website maintenance
• Hosting
• SEO services
• Facebook and Google Ads management
• General technical support
5.2. Exact deliverables are confirmed with each client before work begins.
6. Payment Terms
6.1. Most projects are billed at a flat rate. Larger or ongoing SEO initiatives may be billed hourly.
6.2. No deposit is required unless specifically stated in writing.
6.3. Payments are due as outlined on the invoice or checkout page. Work may be paused if payment is late.
7. Refund Policy
7.1. Refunds may be requested within 2 weeks of purchase.
7.2. Full refunds are not guaranteed once work has begun, as time and resources may already have been used.
7.3. Partial refunds may be considered depending on the work completed up to the date of the request.
7.4. Refunds are not provided for completed work or delivered service periods.
8. Ongoing Services and Cancellation
8.1. Website maintenance, SEO services, and advertising management operate as ongoing monthly or scheduled services.
8.2. Clients must provide 30 days written notice to cancel ongoing services.
8.3. Work completed or services delivered during the 30-day notice period remain payable and are not refundable.
8.4. Northern Falcon may also terminate ongoing services with 30 days written notice.
9. Client Responsibilities
9.1. Clients must provide timely access, approvals, content, and information required to complete projects.
9.2. Delays in communication or access may extend project timelines.
9.3. Northern Falcon is not responsible for delays caused by the client or third-party providers.
10. Revisions and Scope Changes
10.1. Revision cycles vary depending on the project.
10.2. Major changes or expanded requests may require additional fees. Any scope changes will be discussed before work continues.
11. Hosting, Domains, and Third-Party Services
11.1. Hosting may be provided by Northern Falcon or by the client depending on the agreement.
11.2. Clients are responsible for their own domain registrations and any third-party tools, subscriptions, or accounts unless otherwise specified.
11.3. Northern Falcon is not liable for outages, downtime, errors, or failures caused by external hosting providers or third-party services including, but not limited to, Google, Meta, Stripe, Mailgun, domain registrars, or software platforms.
12. User Content
12.1. You may submit comments, feedback, or content to our website or communication channels.
12.2. By doing so, you grant Northern Falcon a non-exclusive, worldwide, royalty-free license to display or distribute this content as needed for business purposes.
12.3. You agree not to submit any content that is unlawful, offensive, defamatory, or infringes on the rights of others.
13. Prohibited Activities
13.1. You may not use our website for illegal, unauthorized, or harmful activities.
13.2. You may not attempt to gain unauthorized access to any part of our website, servers, or client accounts.
14. Intellectual Property
14.1. All website content, design, logos, graphics, and materials created by Northern Falcon remain our intellectual property unless otherwise agreed in writing.
14.2. Clients own the final deliverables once full payment is received. Northern Falcon retains ownership of internal tools, frameworks, templates, and non proprietary systems used in production.
14.3. Third-party licensing for fonts, images, or software is governed by each provider’s terms.
15. Performance Disclaimer
15.1. Digital marketing results depend on many external factors including competition, industry trends, and user behaviour.
15.2. Northern Falcon does not guarantee specific rankings, traffic levels, engagement, sales, or revenue outcomes.
16. Limitation of Liability
16.1. Northern Falcon is not liable for any indirect, incidental, or consequential damages including lost revenue, lost data, business interruption, or reputational loss.
16.2. All services are provided “as is,” based on best practices at the time of delivery.
17. Termination
17.1. We may suspend or terminate your access to our website or services at our discretion, including for violation of these terms.
17.2. Outstanding payments remain due after termination.
18. Changes to Terms
18.1. We may update or revise these Terms and Conditions at any time.
18.2. Continued use of our website or services after changes indicates your acceptance of the updated terms.
19. SMS Opt-In (If Applicable)
19.1. By opting in to SMS notifications, you agree to receive messages related to service updates, scheduling, onboarding steps, reminders, or technical notifications.
19.2. You may unsubscribe at any time by replying STOP.
19.3. For assistance, reply HELP or contact us directly.
19.4. Message and data rates may apply.
19.5. Carriers are not liable for delayed or undelivered messages.
20. Contact Information
Northern Falcon
Hamilton, Ontario, Canada
jeff@northernfalcon.com
(905) 746-9051